Refund policy
At HomelandAI, we want customers to understand exactly how returns and refunds work before they buy. This policy applies to purchases made through homeland-ai.com.
Physical products - 14-day return policy
Physical products may be returned within 14 days after delivery if they meet the eligibility requirements below.
- The item must be unused, unworn, undamaged, and in the same condition received.
- The item must be in its original packaging when possible.
- A receipt, order number, or proof of purchase is required.
- Return requests must be started by contacting us at homelandai211@gmail.com.
Do not send items back before your return request is approved. After approval, we will provide return instructions and the return shipping address by email.
Non-returnable physical items
- Personalized, custom-made, or made-to-order products may not be returnable unless defective, damaged, or incorrect.
- Final-sale items and gift cards are not returnable.
- Items damaged by misuse, improper care, or accidents after delivery are not eligible for return.
Digital downloads - no refunds
Digital download products are delivered electronically and provide immediate access to files or digital content. Because of the nature of digital products, digital downloads are non-refundable once purchased, delivered, accessed, or downloaded.
If a digital file is inaccessible, corrupt, missing, or incorrect, contact us within 3 days of purchase at homelandai211@gmail.com. We will review the issue and, when appropriate, provide access help, a corrected file, or a replacement digital file.
Refunds are not provided for buyer's remorse, accidental purchases, compatibility issues outside our listed file information, or failure to read the product description before purchase.
Damaged, defective, or incorrect items
Please inspect physical items when they arrive. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery at homelandai211@gmail.com. Include your order number, a description of the issue, and clear photos of the item and packaging.
If the issue is approved, we may offer a replacement, repair, store credit, or refund depending on the item and circumstances.
Return shipping costs
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- Original shipping charges are non-refundable unless the refund is due to our error or an approved damaged/incorrect item claim.
- We recommend using a trackable shipping service for returns.
Refund timing
After we receive and inspect an approved physical return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5-10 business days. Your bank or card issuer may need additional time to post the refund.
Exchanges
The fastest way to exchange an eligible physical item is to request a return and place a new order after the return is approved.
Contact
For return, refund, or digital download support, contact HomelandAI at homelandai211@gmail.com.