Return Policy

Here’s a standard return policy for your HomelandAI website including a 14-day return policy for physical products and a 3-day policy for digital downloads:

Return Policy

1. 14-Day Return Policy for Physical Products

At HomelandAI, we want you to be completely satisfied with your purchase. If you are not happy with your physical product, we offer a 14-day return policy under the following conditions:

  • Eligibility:

    • Returns are accepted within 14 days of the delivery date.
    • Items must be unused, in their original condition, and in their original packaging.
    • Proof of purchase (order confirmation or receipt) is required.

  • Non-Returnable Items:

    • Personalized or custom-made products.
    • Items marked as final sale.
    • Products damaged due to misuse or accidents after delivery.

  • Return Process:

    1. Contact our customer support team at [support email] to initiate a return.
    2. Include your order number, product details, and reason for the return.
    3. Once approved, you will receive instructions to return the product.
    4. Refunds will be processed within 5-7 business days after we receive the returned item. Refunds will be issued to the original payment method.

  • Shipping Costs:

    • Customers are responsible for return shipping costs.
    • Shipping fees from the original order are non-refundable.

  • Damaged or Incorrect Items:
    If your product arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund, including return shipping costs.

2. 3-Day Policy for Digital Downloads

Digital products, such as images and backgrounds, are non-refundable once downloaded. However, we understand mistakes happen. We offer a limited 3-day resolution policy:

  • Eligibility for a Resolution:

    • Customers must contact us within 3 days of purchase.
    • Resolutions may include:
      • Correcting access to your purchased product.
      • Replacing a corrupt or incorrect file.

  • Refund Exceptions:

    • Refunds will only be considered if the digital product cannot be accessed or is proven defective.
    • Refund requests for "buyer’s remorse" will not be accepted.

  • How to Request Support:
    Email [homelandai211@gmail.com] with your order number, a description of the issue, and any screenshots if applicable. We aim to respond within 24 hours.

If you have any further questions regarding our policies, feel free to contact us at [homelandai211@gmail.com].

This policy ensures clarity for both physical and digital products while protecting your business. Let me know if you'd like me to refine or customize any sections further!